Terms and Conditions

Terms and conditions of your stay at Ōhope Beach TOP 10 Holiday Park.
Please read carefully before your stay to maximise the enjoyment of your holiday.

All rates are GST (15%) inclusive and are in New Zealand dollars ($NZD). We accept payments by internet banking, Visa and MasterCard. A 2% fee will be added to all bookings paid via credit card.

Reservations are a contract between Ōhope Beach TOP 10 Holiday Park and the person named on the reservation. It is not transferable to any other person. This means that the person named on the reservation must occupy the camping site or room for the duration of the contract and is responsible for all occupants and visitors of that camping site or room.

Reception Hours/Seasons

Reception is open daily.  

High Season: 8:00 am - 8:00 pm | 16th December to after Waitangi Weekend, Easter & Labour Weekend.

Shoulder season: 8:00am - 7:00pm | after Waitangi Weekend to 1st May (excluding Easter), 1st October to 16th December (excluding Labour Weekend).

LOW – 8:00am - 7:00pm | May 3rd to September 30th.

Christmas Day: open for limited hours, please enquire with reception. 

Seasons/Minimum charges

Roofed Accommodation:

High season: All roofed accommodation command a 4 person minimum tariff per night plus additional charges for extra persons.

Shoulder/Low Season: Seaview Apartments command a 4 person minimum tariff per night plus additional charges for extra persons, all other roofed accommodation command a 2 person minimum tariff per night plus additional charges for extra persons.

Sites:

Easter weekend 2022: All sites command a minimum tariff of $70 per night plus additional charges for extra persons.

High Season (Labour weekend 2022, December 2022,January 2023, Easter 2023, and Labour weekend 2023):

Powered sites command a minimum tariff of $103.00 plus additional charges for extra persons.

Non-powered sites command a minimum tariff of $94.00 plus additional charges for extra persons.

Shoulder and Low season prices are based on 1 Adult occupancy plus additional charges for extra persons.

Check-in and Check-out times 

Check-In Time: from 3:00 pm for roofed accommodation and 1:00 pm for camping sites. Please advise if arriving later than 7:00 pm so arrangements can be made for a late check-in. You may call on 0800 264 673 or email enquiries@ohopebeach.co.nz

Check-Out Time: no later than 10:00 am for both sites and roofed accommodation on the day of departure unless by prior arrangement.

Deposits 

A deposit is required to secure each reservation. Reservations are not guaranteed without a deposit.

Payments

The balance for reservations between the 16th of December 2022 and the 7th of February 2023 are payable on the 1st of December 2022.

The balance for reservations on Easter and Labour weekends 2023 are payable 30 days prior to arrival.

For bookings outside these date ranges, the balance of the reservation is payable in full on arrival.

Cancellations

All cancellations/alterations must be in writing. A cancellation fee applies to all bookings.

There will be no refund for early departure or late arrival. This includes conditions due to natural causes i.e. weather. This also applies to guests who are asked to leave the park because of their behaviour. Guests are liable for the full amount of stay as booked.

Shoulder/Low seasons: A 75% refund of the "deposit requested" will apply to cancellations made 14 days or more before the date of arrival. No refund will apply to cancellations made within 14 days of the date of arrival.

Easter & Labour Weekend 2023:

All Easter bookings will be subject to a $100 non-refundable deposit due upon booking creation. A second non-refundable deposit equal to 50% of the total balance must be made by February 2nd, 2023. The final Balance payment of the booking must be made by March 20th, 2023 which at this point will be non-refundable.
All Labour Weekend bookings will be subject to a $100 non-refundable deposit due upon booking creation. A second non-refundable deposit equal to 50% of the total balance must be made by August 2nd, 2023. The final Balance payment of the booking must be made by October 1st, 2023 which at this point will be non-refundable.

High Season Bookings 2022/2023:

Before the 30th of September: cancellations/alterations must be made prior to 30th of September 2022 to receive a refund, less a $60.00 cancellation fee.

After 30th September: Any cancellations after the 30th September 2022 will result in a loss of deposits requested. Any reduction in dates or number of people on sites after this date will incur a site minimum fee of $103.00 per night cancelled.

After 1st of December: Once full payment is made on 1st of December, there will be no refund for any reduction in dates or number of people.

Management reserves the right to cancel a reservation if the alteration reduces the reservation to below minimum stay requirements and cancellation penalties will apply.

Rebooking 

If guests wish to rebook for the following year or the year after, then a deposit must be paid before departure to secure the booking. To be eligible to roll over your booking, you must stay 2 years consecutively on the same site/dates. It is the guests responsibility to ensure that your site is rolled over. Gap years must be rebooked at time of rollover.

Easter & Labour Weekend Bookings: Bookings may be rolled over for the same weekdays and accommodation type for the following years Easter/Labour Weekend period (Or shorter if it meets the minimum stay restrictions). Roll over bookings must be made prior to departure and extensions to rollover booking dates will be available from the 30th of April (Easter) and 10th of November (Labour Weekend).

Confirmation Letters 

These are generated once deposit has been paid and either given/sent at time of booking or re-booking. Please check them carefully and notify us of any changes or all details will be taken as correct.

Minimum Stay 

Minimum stay periods apply to weekends, public holidays and high season.

All bookings for high season require a minimum of 7 nights. If your stay is under 7 nights, we cannot guarantee a 'specific' site/unit, particularly over the high season. Should we have to move you, we will endeavor to contact you.

A minimum 2 night’s stay for roofed accommodation required for all weekends during Shoulder/low season.

LONG WEEKENDS : Over Easter we require a 4 night minimum in all units and a 3 night minimum on sites. All other public holidays: we require a 3 night minimum stay in all of our roofed accommodation.

Pandemic/Covid 19

If you have booked directly with us by phone, email or our website (ohopebeach.co.nz) and have to cancel because you are forced into self-isolation, or an Alert Level change means travel becomes impossible, or there is a Government mandate for you not to travel, a credit will be held on file for 12 months. Any credit can not be transferred to another party nor can it be redeemed for cash at any time. Rebooking will not incur any fees but a tariff change may apply.

Mask wearing must be adhered to as per the direction of the Government in our Reception, Shop and Communal Facilities.

Tariff/Prices 

Our tariffs are reviewed annually for the new season. Please be aware prices may change when booking in advance from one season to the next. Prices are subject to change without prior notification.   

Caravans/Campervans 

Require a current Electrical Warrant of Fitness displayed and comply with LPG Standard (As/NZS3100). Management reserve the right to disconnect any caravan/campervan that does not have a current electrical warrant of fitness.

Park Information and Rules 

These are printed on the park map available at the office or can be viewed on our website. These must be complied with at all times or you may be asked to vacate the park.

Gate Pin Code/Park Access:

A gate pin code will be issued on arrival which is required to enter and exit the Park. It is important that children do not use the code and that you do not disclose your code to others.

Speed

Walking pace only for cars, bikes and scooters. Our roads are a 'Shared Zone' for all pedestrians, bikes and vehicles. WATCH out for Children please.

Parking

Vehicles must be parked on your own site only, not on driveways or neighboring sites unless previously arranged with management.

Smoking

We have a non-smoking policy in all our accommodation units, pool area and communal areas. When smoking please be considerate of others.

Groups 

We reserve the right to charge a bond to all groups, refundable after departure if all rules are adhered to.

Reservations are a contract between Ōhope Beach TOP 10 Holiday Park and the person named on the reservation and is not transferable to any other person. This means that the named person must occupy the roofed accommodation/site booked for the duration of the contract and is ultimately responsible for all occupants and visitors.

For group bookings this means one person is ultimately responsible/liable for groups behaviour and damage. Amendments to confirmed group bookings may incur a $30.00 admin fee, per change. 

Group Cancellations

Deposits will be refunded 90 days prior to arrival minus a $60 cancellation fee per unit/ site. 50% is refundable between 90-60 days prior to arrival, anything less than 60 days prior to arrival, no refund can be given. We also have a no refund policy once checked in. Group bookings are considered to be two or more units/sites booked together. Group bookings can not be made over the Peak period.

Visitors 

Any Visitor to the Holiday Park must report to Reception prior to entering the Holiday Park and are required to show their NZ Government approved vaccination certificate, registrar and obtain a wrist band.

Visitors are welcome to the park, but must leave their vehicles on Harbour Road. All visitors are at the sole discretion of the management.

For all bookings from the 17 December 2021, all guests staying at the park 12 years+ require a NZ Government approved vaccination certificate.

Visitors will incur a $10 charge per person or a charge of $30 per family (2 Adults and 2 Children). Additional members to a family party will be charged at $10 per person.

All visitors are the site holders responsibility and must leave the park by 10:00pm.

Visitors are required to wear an armband when onsite. Please do not be offended if visitors who do not register at the reception are asked to leave the park. This is for resident’s security and enjoyment of park facilities.

At busy times, visitors will not be able to use the swimming pool facilities.  

Damage 

The person listed on the booking is responsible for any charges incurred due to any damage, breakages or soiling of park property.

Child Ages 

Children must be supervised by a parent. Child ages are 2 - 14 years inclusive – where child rates are offered. On all accommodation infants under 2 year are free. 

Pet Policy 

Pets/Animals are NOT permitted into the Park during high seasons. Ōhope Beach TOP 10 Holiday Park accepts Pets/Animals on designated sites after Waitangi Weekend – 16th December. Animals/Pets are NOT permitted in roofed accommodation – no exceptions.  

Conduct 

We reserve the right to charge a bond to all bookings, refundable after departure if all rules are adhered to.

Ōhope Beach TOP 10 Holiday Park does not accept abuse in any form aimed at our staff members and/or patrons. If you are found to be abusing our staff members or patrons, we reserve the right to have you immediately removed from the premises without any reimbursement or accommodation costs. Ōhope Beach TOP 10 Holiday Park accepts no responsibility for any additional accommodation charges incurred due to an eviction from our premises.

We are a family-based park and ask that you are thoughtful, to your fellow guests at all times. Complete quietness between the hours of 10:00 pm and before 7:00 am. The only exception is New Year's Eve, which is 12:30 am.

As a guide if you can be heard more than a site away you are too noisy. No music or radios after 10:00 pm. Management reserves the right to cancel tenancy at any time of any person or group, who in the opinion of the management, behave in an objectionable manner or contravene the Holiday Park rules. There will be no refund of fees paid. Loud swearing or bad language will not be tolerated.

Ōhope Beach TOP 10 Holiday Park reserves the right to refuse entry and/or request termination of booking without refund regarding disorderly conduct.

Bike/Scooter/Skateboards Policy

Parents are responsible for children's safety and well being.

Safety and consideration to other guests is critical when riding bikes, skateboards, or scooters. Helmets must be worn when riding bikes. As a safety measure, Bikes, skateboards, and scooters are not to be ridden in the park grounds once the park lights come on and must be away at nightfall (as soon as the security lights come on). They are not allowed around the communal blocks or on decks. Any found in these areas will be removed.

As a safety measure Children are not permitted to ride their bikes or scooters around the main entrance of the park.

Gang Insignia

Gang insignia including patches must not be worn or displayed in the park.

Fireworks/BBQ's

Only Gas BBQ's are allowed in the park. Please make sure all BBQ's are safe for use and gas is turned off after use. Strictly no open wood or charcoal fires. Fireworks are not permitted in the Park.

"I will definitely return here, without a doubt just to be able to stay in the garden cabin again. It was absolutely fabulous! So clean, modern, perfectly equipped all in a lovely setting, a stones throw from the beach. I can't rave about these little cabins enough, they are so cool and very well priced. I have already recommended this Top 10 to German visitors coming in February as a must."

Number9NZ

"Stayed for two nights for a conference and meeting. The accommodation was superb and the meeting room was perfect for our 80 attendees. The location right on the beach is magnificent. The most impressive thing about this park is the staff. They are friendly and professional. This quality holiday park would put many hotels to shame."

Kiwi-Freds

"My partner and I are cycling around new Zealand and when we arrived at Ohope, Donna couldn't have been more helpful. In fact, the whole team of staff were friendly and smiley. Our stay was lovely, it's extremely clean and a lovely location."

H03m

"My brother and sister and I spent an awesome weekend in Ohope, we rented the beach front apartment and it was so nice! Fabulous views, and super friendly staff. We will definitely be back!"

Diane A

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