Covid-19 Policy

1. Covid-19 Cancellation due to Travel Restrictions/Positive cases

We kindly ask that you give us as much notice as possible of any cancellations.

1.      This supersedes the standard cancellation policy on the booking website and is applicable right up to the arrival date.

2.      This policy only comes into force when the NZ Government notifies of a travel restriction that affects your travel dates or if you test positive and are required to self-isolate. We may require proof of isolation.

3.      If you change dates, the rates for the “new” period apply, so there may be a deficit or a credit. We can advise of any differences in price before you make any changes.

4.      Any credit is valid for 12 months from the date of issue and subject to availability.

5.      This does not cover an event cancellation or an unfavourable weather forecast!

2. Safety Measures

Please see the list of safety measures we will have in place. We ask that you kindly comply with these guidelines. Masks will be available to purchase at reception.

CONTACTLESS PAYMENT | Paywave is available in our reception and shop.

SOCIAL DISTANCING | Please follow requests for social distancing and mask-wearing as determined by the alert levels throughout the duration of your stay.

HAND HYGENE | Proper and frequent handwashing and the use of sanitisers will help combat the spread of any viruses. Please use hand sanitisers located around the public facilities.

GUEST ROOMS | We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with special attention paid to textiles and high-touch surfaces.

SERVICING | To reduce the chance of spread, we will not be doing in room servicing. We will be still be offering a swap service but will not enter guest rooms.

SHARED SPACES | We have increased the frequency of cleaning and disinfecting of our communal areas. High contact points and frequently used communal areas are disinfected several times a day. Disinfectant spray is available to all guests to use in the facility block. We kindly ask you to consider your fellow Park guests and our team by wearing a mask where you are unable to maintain 1-meter social distancing.

RESPECT STAFF | We kindly ask that all guests holidaying at Ohope Beach TOP10 show respect to all staff by following the guidelines set out in the COVID-19 Policy. We won’t tolerate abusive behaviour towards staff or deliberate non-cooperation.

3. What to do if you are feeling unwell during your stay

Should you have any flu or Covid-19 symptoms during your stay, please phone reception on 07-312 4460 immediately for further guidance.

"One of the best top 10 Holiday parks in the country. Keith and his team are brilliant and provided excellent service which is probably the best I have seen throughout the country. Will highly recommend and will definitely be back. Place also has got stunning views to the beach and the ammenities are in excellent condition. Very impressed"


"Loved the room , everything was clean and tidy. Very nice n modern decor. The kitchen has everything you need also which made things super easy. Will be back."


"My honey and I stayed there over Queen's Birthday weekend. This holiday park exceeded our expectations. The staff were helpful and friendly. The toilets, showers and kitchen facilities were very clean and tidy. There are lots of things for the kids to do. Mini golf, pool with slides etc. They also have hot tubs which we didn't use but will next time. So many sites to choose from. We chose a powered site closest to the beach. The sites under the trees would be fantastic in the summer. We were walking along the beach on Sunday night and found a crown made from things found on the beach. Whoever created it is very artistic. The beach is beautiful and we really enjoyed the sunsets and sunrises. We loved it that much, we have paid for a membership. We look forward to coming back and also visiting other Top 10 parks around NZ."


"We originally planned to stay one night, but got an extra one as we enjoyed it so much. Located in a beautiful spot, this holiday park has a lot to offer. We particularly enjoyed the beach walks, mini golf and relaxing in a hot tub and sauna. Very friendly and helpful staff."

Anima S

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