Covid-19 Policy

1. Covid-19 Cancellation due to Travel Restrictions/Positive cases

We kindly ask that you give us as much notice as possible of any cancellations.

1.      This supersedes the standard cancellation policy on the booking website and is applicable right up to the arrival date.

2.      This policy only comes into force when the NZ Government notifies of a travel restriction that affects your travel dates or if you test positive and are required to self-isolate. We may require proof of isolation.

3.      If you change dates, the rates for the “new” period apply, so there may be a deficit or a credit. We can advise of any differences in price before you make any changes.

4.      Any credit is valid for 12 months from the date of issue and subject to availability.

5.      This does not cover an event cancellation or an unfavourable weather forecast!

2. Safety Measures

Please see the list of safety measures we will have in place. We ask that you kindly comply with these guidelines. Masks will be available to purchase at reception.

CONTACTLESS PAYMENT | Paywave is available in our reception and shop.

SOCIAL DISTANCING | Please follow requests for social distancing and mask-wearing as determined by the alert levels throughout the duration of your stay.

HAND HYGENE | Proper and frequent handwashing and the use of sanitisers will help combat the spread of any viruses. Please use hand sanitisers located around the public facilities.

GUEST ROOMS | We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with special attention paid to textiles and high-touch surfaces.

SERVICING | To reduce the chance of spread, we will not be doing in room servicing. We will be still be offering a swap service but will not enter guest rooms.

SHARED SPACES | We have increased the frequency of cleaning and disinfecting of our communal areas. High contact points and frequently used communal areas are disinfected several times a day. Disinfectant spray is available to all guests to use in the facility block. We kindly ask you to consider your fellow Park guests and our team by wearing a mask where you are unable to maintain 1-meter social distancing.

RESPECT STAFF | We kindly ask that all guests holidaying at Ohope Beach TOP10 show respect to all staff by following the guidelines set out in the COVID-19 Policy. We won’t tolerate abusive behaviour towards staff or deliberate non-cooperation.

3. What to do if you are feeling unwell during your stay

Should you have any flu or Covid-19 symptoms during your stay, please phone reception on 07-312 4460 immediately for further guidance.

"I will definitely return here, without a doubt just to be able to stay in the garden cabin again. It was absolutely fabulous! So clean, modern, perfectly equipped all in a lovely setting, a stones throw from the beach. I can't rave about these little cabins enough, they are so cool and very well priced. I have already recommended this Top 10 to German visitors coming in February as a must."


"Stayed for two nights for a conference and meeting. The accommodation was superb and the meeting room was perfect for our 80 attendees. The location right on the beach is magnificent. The most impressive thing about this park is the staff. They are friendly and professional. This quality holiday park would put many hotels to shame."


"My partner and I are cycling around new Zealand and when we arrived at Ohope, Donna couldn't have been more helpful. In fact, the whole team of staff were friendly and smiley. Our stay was lovely, it's extremely clean and a lovely location."


"My brother and sister and I spent an awesome weekend in Ohope, we rented the beach front apartment and it was so nice! Fabulous views, and super friendly staff. We will definitely be back!"

Diane A

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